At Retatrutide Shop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and our procedures.

1. Eligibility for Returns

We accept returns on most unopened and unused items within 14 days of delivery. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • You must provide a receipt or proof of purchase.

  • Certain items, such as perishable goods, health and personal care items, or customized products, may not be eligible for return due to hygiene and safety reasons.

2. Return Process

To initiate a return, please contact our customer support team through our Contact Us page. Once your return request is approved, we will provide you with the return address and instructions.
Please do not send your purchase back to the manufacturer.

3. Return Shipping Costs

Customers are responsible for paying the shipping costs for returning an item unless the return is due to our error (e.g., defective, damaged, or incorrect item). Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping may be deducted from your refund.

4. Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us within 7 days of delivery. Provide your order number and include clear photos of the damaged or faulty item.
We will review your request and offer a replacement, exchange, or full refund depending on the situation.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7–10 business days.
If you have not received your refund within this timeframe, please contact your bank or payment provider as processing times may vary.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us through our Contact Us page.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within 7 days of receiving your order.

8. Non-Returnable Items

Some items cannot be returned or refunded, including:

  • Gift cards

  • Downloadable or digital products

  • Opened or used supplements or health-related products

  • Items on sale or clearance

9. Order Cancellations

Orders can be canceled within 12 hours of placement if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled. Please contact us promptly through our Contact Us page for assistance.

10. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us through our Contact Us page.