Welcome to Retatrutide Shop. We strive to provide fast, reliable, and secure shipping for every order. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your purchases.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been placed and another notification when your order has shipped.
2. Shipping Rates and Delivery Estimates
Free Shipping is available on all orders over $250. Shipping fees for orders under $250 are calculated and displayed at checkout based on your location and chosen delivery method.
Estimated delivery times:
Domestic: 2–5 business days
Europe: 5–10 business days
International: 7–15 business days.
Delivery times may vary depending on your region, customs delays, or carrier conditions.
3. Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier information. Tracking information typically becomes active within 24–48 hours after dispatch.
4. Customs, Duties, and Taxes
Retatrutide Shop is not responsible for any customs duties, import taxes, or fees applied to your order. All fees imposed during or after shipping (tariffs, taxes, customs clearance charges, etc.) are the responsibility of the customer. Please check your country’s import regulations before placing an international order.
5. Delivery Issues
We are not responsible for delays caused by incorrect shipping addresses, incomplete information, or issues beyond our control (such as postal delays or customs inspections). If your package is marked as delivered but not received, please check with your local postal service or neighbors before contacting us. Lost or stolen package claims must be submitted within 7 days of the marked delivery date.
6. Damaged or Missing Items
If your order arrives damaged, please contact us immediately with your order number and photos of the damaged items or packaging. We will work with the shipping carrier to resolve the issue and, where applicable, arrange a replacement or refund. Missing items should be reported within 7 days of delivery confirmation.
7. International Shipping Policy
We ship internationally to most countries. Delivery times may vary depending on the destination’s customs processing and carrier network. Certain regions may experience extended delivery times due to local import restrictions or security checks.
8. Address Changes and Order Modifications
Once an order has been processed, we cannot guarantee changes to the shipping address or item details. To request a change before shipping, please contact us as soon as possible via our Contact Us page.
9. Returns Due to Incorrect Address or Non-Delivery
If a package is returned to us due to an incorrect address, failed delivery attempt, or unclaimed package, the customer is responsible for the reshipping cost. Refunds for unclaimed or returned shipments may be issued minus the original shipping cost (if applicable).
10. Contact Us
If you have any questions about your shipment, tracking, or delivery status, please reach out to us through our Contact Us page.